Billing Questions:

  • Question: When will my water bill be mailed?
    Answer: You will be billed towards the end of the month. Contact our office if you
                 need more information.

  • Question: If I don't use any water, will I still get a bill?
    Answer: Once your water service is activated, you should receive a water bill
                 around the end of the month. Your very first bill could be billed the
                 following month, depending on when your account was activated.

  • Question: What are the payment options?
    Answer: There are four acceptable methods:
    1. Main office drive through located at 8770 Highway 21 East or use the night drop. Main office hours: Monday - Friday, 8:00AM - 5:00PM
    2. Branch office located at 14184 FM 244 (Keith Community) during normal office hours or use night drop. Branch office hours: Monday and Thursday, 8:00AM - 5:00PM
    3. Visa or Mastercard is accepted in person or by phone.
    4. Automatic draft is available through your bank. You must fill out the Bank Draft Authorization form.


Water Quality Questions:

  • Question: What do I do if I am experiencing low pressure?
    Answer: First, check your meter and surrounding area for possible leaks.
                 Second, call our office (see Contacts) and report low pressure for your              area.

  • Question: Why is my water milky in color?
    Answer: A repair could have been completed recently allowing air to enter the line,              causing the milky look.

  • Question: What chemicals does Wickson Creek SUD add to the water?
    Answer: Chlorine only.

  • Question: Why does my water taste, look and smell funny?
    Answer: Once there has been an interruption in service (line breaks and water              flow has stopped) this sensitive chemical (chlorine) releases an odor and              smell that will take several days to clear up.

  • Question: My water tastes, looks and smells funny, is it safe to drink? Answer: All public water systems in the state of Texas are required to maintain a              minimum chlorine level of 0.5 (tested at the end of the system) by state              law . We maintain a level of 2.0 through 3.0 at the source (tested at the              beginning of the system). Our chlorine levels are tested daily to ensure              safety. Unless you hear of a "boil water" notice from an emergency              situation, your water will always be safe to drink.

  • Question: Why does debris come out of the faucet when running hot water? Answer: Most likely your water heater needs to be flushed. This should be done              once a year. CAUTION: If you plan on doing this yourself, read the              owners manual to keep from being harmed and/or damaging the water              heater.


NOTE: If you have any other questions, please feel free to call our main office at the            number listed on the contacts page.